Exploratory topic: Are clever ways of marketing events online ethical?

This is more of an open discussion, rather than my thoughts. There has always been an endless debate about ethics in marketing - and I feel that it very important for all of us to draw a line between whats right and what can be considered manipulative.


I actively advocate good practices for online marketing and sometimes come across people who have very different opinions about internet marketing. If event marketing is about; creating a brand for your event, telling the brand story to your community, finding ways of using social marketing tools to increase the outreach of your message - it seems ethical.

But what about things like creating scarcity to increase the sales of tickets? Or using emotional triggers to help people make go-no-go decisions? I feel that if these things are done properly, without the intention of manipulating your audiences, then they are good internet marketing practices. By ‘good’ here, I mean that they really work!

An example of this is how certain companies send out emails to their lists asking for testimonials - except that they subtly write out a carefully worded sample testimonial with it to lure them into saying the same kind of things. Should that also be considered unethical, or just simply careful planning? I’ll leave this prerogative to you. It will be great if you can share your thoughts on this.

Simon U Ford (SUF.EDBD)

Social Traffic - The book


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  • Simon,
    That is an interesting topic.
    I had long discussions with myself while I was reading Seth Godin's "All marketers are liars." I was perplexed when I read that we have to tell the lie the prospect wants to hear.

    Now, it took me a lot of reading and re-reading to know what it sounds like isn't what he meant. The guy is brilliant. I learned so much from that book. Everyone ought to read it.

    I've also had numerous similar internal debates about what I would sell, and what I'd feel comfortable saying about my products. I think everyone has to draw their own line. Some lines are easy to draw. Some very fuzzy. Ways can often be found to justify them one way or another.

    For example: Does dealing with illegal drugs make it okay because that's the mother's only means of feeding her kids? If buyers don't read the fine print on contracts, is the seller being deceptive or is the buyer just careless? If I tell a lie that I truly believe is true, does that make it less of a lie?

    Talking about careful planning....what is the difference between tax evasion and tax planning?

    This is a very interesting topic. I'd like to hear what others have to say too.
    -addy
    ayt.edbd
  • Scarcity definitely works Simon, WebKinz in US/Canada is the greatest case in point. Each month, a limited release of socially "tagged" plush animals that have to be registered online by our little unsuspecting pre-teens.
  • Simon, you are raising a very good point here. What is ethical and what is not. I don't think that there will ever be one right answer to all of this. Nor do I pretend to know the answer. What is ethical for one, may not be so for some one else.
    Here is my personal take on it. If a marketer promises something and does not live up to the promise, that is unethical. E.g. if it is announced that a certain product will only be available for a short period of time, and after that time the product is taken off the market, I believe that that is ethical. However, if it is not taken off the market, I believe use was made of unethical ways to trick people into buying under pressure.
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