Client relationship tips for event managers

Here are some quick tips to help you in maintaining relationships with your customers and prospects.

1- Give options. If your clients want their events to be different, offer ways of customizing them to the nth degree. Be consultants, not just organizers. Give your full attention to what they want and then propose solutions and options to them.

2- Show that you care about them. Offer complementary services or gifts for bigger events to build relationships with regular customers. These can be anything from a picture album of the event to free bartenders. This depends on your budgets and resources. But a good gesture goes a long way in building lasting relationships.

3- Keep marketing material handy. Always have case-studies of successful events that you did and present them in an attractive way for prospects. You can short fliers or brochures printed or online PDFs. Make sure you can demonstrate your capabilities as great event organizers.

4- Never forget your lists. Keep in regular contact with previous clients, prospects or audiences through emails and occasion-based greeting cards. You can setup reminders for yourself to invest a few minutes each month to do this.

Simon U Ford (SUF.EDBD)

Today’s tip! A novel way to rise above the noise is to send prospects or associates a video mail as an alternative to email.

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  • Layshiyuu
    Cool, I love it
  • When planning an event it’s important to flex to the style of the potential attendee. Some folks just want the facts and figures (give them details)., while others like to be in charge (give them options), some are relationship buyers (so give them a friendly approach and reason to join the fun).
  • Keeping in touch and offering service is good for any business,plitician or non-profit. This is what families and friends do. It is a way of keeping connected and in the heart and minds of each other.
  • Geary Morales
    This Event Launch Strategies: Client Relationship Tips for Event Managers, really touched on the way event planners and managers should deliver compelling client benefits by...

    * Giving options by offering your client compelling distinctions to choose from in the creation and development of their event.

    * Showing that you care about them by providing "high touch" unexpected gestures and memories, through extrinsic and intrinsic means.

    * Keeping Marketing Material Handy - don't expect your prospective clients to know what you are all about - including your past successes as an event organizer and planner.

    * Never Forget Your Lists by being certain that you keep in regular contact with them, and being ready to be of service, even at the most importune times..

    And finally utilize 'EyeJot' to send video-emails, rather than just text messages!

    Geary Morales, Milwaukee, WI - USA
    http://thebookofproverbsschoolofwisdom.blogspot...
  • bobbicknell
    Great tip about sending a video mail instead of just an email to someone!
    Paying attention to our customers and then giving them what they want is a way to stay in business a long time and build a successful business.

    Showing people you care and setting up a system to stay in touch and recognize them through notes or handwritten cards is a great way to stand out from your competition.
    4 great points and a tip! Thanks Simon!
  • Very simple ideas, but it pays to be thoughtful to everyone. Since you teach the concept of the value of people I am glad you brought this into your Event Marketing Strategies. Customer service is what separates anyone from the others.
  • jkoritz
    Great tips for any event social or business
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