Event Tickets - Price Anchoring Techniques

I often come across businesses who set their ticket prices very low to attract bigger crowds. The problem is that their brand, sales, marketing and even the event itself suffers as a consequence. The event tickets price depends on the perceived value to the audience. If the audience is not excited about attending they will not want to pay too much for it - chances are they wont buy the tickets even when they are offered at lower rates. What happens is that the cost of arranging the event becomes more than the revenue earned through the event. Whats the point of going through the hassle if you’re not going to earn big profits. Right?

If you can somehow increase the actual and the perceived value of the event for the audience, you will be able to charge a higher rate for the tickets, which if done right, will in turn sell more tickets as well. It will also allow you to draw more attention to prospective new customers as apposed to ones who have purchased from you before. I have posted before about the cost of a new customer being a one off cost, why not build this cost into new launch campaigns. Increased value that is measured in ticket pricing will also demonstrate traction and excitement around your event to prospective sponsors which will result in your ability to get them to pay a lot to get their brand in front of your audience. So, in essence, the entire success of the event could come down to the perceived value.

Think about the perceived value like this: A glass of water will have a higher perceived value to a thirsty athlete than a person who is not thirsty. So even though the glass of water is the same physically - it has different levels of perceived value to a different audience. Similarly, your targeted audiences need to want to be a part of your event. They need to feel like they belong there. They need to feel a sense of ownership and association with your event. They need to be excited about it all the way up to the event day. The value of your event to them should be incredibly high, so that they become willing and mentally ready to pay high prices to be a part of it.

The way to build perceived value is by hitting the right emotional triggers in the right audience at the right time. By engaging your audience in a conversation about the event, you are going to have more chance to hit these triggers than you would if you hand them a brochure or flier. Its about building a story that has the target visualizing themselves being in the middle of a community of like-minded people who are all enjoying an experience that none of them would want to miss…

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  • I think you summed it all up beautifully here:

    "Its about building a story that has the target visualizing themselves being in the middle of a community of like-minded people who are all enjoying an experience that none of them would want to miss…"

    Building that buzz and the cocktail party feeling around the event itself creates your own community that everyone wants to be a part of. An event should have their keynote speakers, exhibitors and attendees all talking about the experience before,during and after the event. Pre-event interviews, pictures, behind the scenes peeks all get curiosity piqued.

    Events that are using community managers and twitter moderators are beginning to see the buzz effect. It's a lot of work to to handle all the details, but with someone heading the scene up, creating content, and making sure thigs are flowing the event promo become viral.
  • Having spent the bulk of my career in the travel industry, I saw a completely irrational approach to ticketing from an airline perspective. They charge the most to their best customers and for the casual once a year traveler, give the dirt cheap fares. I think the perspective on pricing outlined here is rational for events and helps to build the momentum.
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