When the conversation turns to business….

A lot of people, who are reading our posts are enjoying them because they are making them think, however, some of them have not really put it all together. I was talking to a member of “my circle of trust” and he asked me what I am going to do now that I have sold “Sleeping with the Enemy” (my old company), I told him; “I am doing it”. I realized then that he did not realize that he was participating in a marketing campaign. Sharing in his classic ‘aha’ moment made me realize that it is high time I posted an article that outlines the power of conversation marketing that has just been validated through this situation.

We started this journey eight months ago and the principle was simple, we add value to everybody by writing meaningful and helpful posts on social media strategies and launch guidelines with lots of high quality content. We invested a lot of time and money in these eight months to add value to as many people as we could touch; we did this to build the trust of people in us. I cross syndicated this content throughout different social platforms through blogging, Facebook, Yahoo Answers, Linkedin, Twitter and attracted an audience of thousands of readers. To give you an idea, we had approx 1500 from LinkedIn, 1500+ from Facebook, 3500+ from Plaxo, 400+ from Twitter and thousands more through various other bookmarking, article marketing and networking platforms. By posting the same content once and sharing it through multiple platforms on auto pilot, we attracted an audience of 12,000+ people who were specifically interested in what we have to say. These people were following us for one reason, because we add value to what they do and we have been doing it consistently, almost daily, for over eight months now.

From then onwards, we’ve driven these people into different level of conversations - surveys, videos and now into Facebook. We have accumulated 3000+ names and email addresses along the way and effectively shifted the conversation to what is going on in Facebook for the last four weeks. Our Facebook group campaign has attracted thought leaders who enjoy challenging themselves and collaborating with other people in their leagues.

Conversations are like a game - with each of us playing his part:

So, to use an analogy introduced to me by one of these thought leaders (Philip A Gornail) in a comment left on a previous note;

“Let the games begin…Let the spectators be entertained…let the coaches coach and let the players play.”

But here’s the thing, attracting and publishing to a growing audience of spectators without cost is just the beginning. Our main conversation walks our audience towards products and services that lead to a sales funnel designed to convert some of our audience opportunities to become great customers. I say great because; leads that are earned this way are not people coerced…our leads are intelligent people who have been engaged in conversation with us for some time, they know us. They know where we are coming from, what we stand for and the value we represent. This happens on the most part without them even knowing the conversation is anything but a conversation they are enjoying great value in being a part of. More importantly than that, when an audience member does turn into a lead, he/she will be introduced to it by someone they already like, trust and respect - so that the introducer could share the journey with them together. It’s this inter-connectedness, the passing of a trust baton that cannot be underestimated when it comes to the power of what makes a successful community. The mindset every new audience member arrives with, that will become the foundation of their experience.

Taking the conversation to new levels is important to keep the campaign interesting, as long as we have an audience; we have a community. If the conversation ends so too will the community that has built around it. From our current audience of 12,000+ we have attracted close to 3,000 people into inviting us into their email inboxes because they all want more from the conversation, those who haven’t are content staying where they are and that’s fine to.

To reference Phillip’s analogy again we have those who are happy to stay at home and watch the game on TV, whilst others (those who subscribe) who prefer to come down to the ground and watch. Our conversation to each segment of the audience will remain constant yet different, to ensure those at the ground receive greater value for being there. Then we get to those who can only watch for so long before they want to play: People who started out watching the game at home on TV with friends, who later started attending the games. Certain personalities will always get to a point where they want to play, they want to start their own conversations, build their own audiences and grow their own communities, these people want to emulate the process and form a community. To continue to grow, these people need to be able to do that without having to leave the community to do it. These players within the greater community are the people we expect will grow into becoming our customers through purchasing the ‘Social Traffic’, book.

Knowing this we are offering 1000 FREE preview copies (first 30 pages) of Social Traffic on Wednesday at 4.00pm (EST- North America). Of the 1000 FREE preview copies readers can read chapter 1 (30 pages) and from that decide if the quality is worth the price we are asking to activate the balance of the 145 page book.

By offering the first chapter for FREE we have backed ourselves, knowing the value readers will experience in that chapter alone is that good that most will purchase the full book. By limiting this launch to 1000 FREE preview copies, we expect a lot of people who would like the book but are not going to jump over any hoops to get one will miss out. What this assures us is that the people who will jump over hoops to get their hands on a copy will become our first generation customers and we couldn’t ask for a better start in business than that.

Good conversations are never meaningless or random:

If we end up with even 1 customer who is appreciative, enthusiastic, passionate and committed about what we are doing from an audience of 12,000+, from a leads list of 3000+ then we are a lot better off than starting the next level of our campaign with 2000 customers who are not.

If we end up with 1000 customers purchasing the book that have the right mindset, that works for us, but the emphasis is on the mindset not volume. I will guarantee that I can grow a customer base of 1 person who has a fantastic attitude into a valuable customer base that will amount to a successful corporation. Conversely, I cannot guarantee to grow 2000 strong customers with a poor mindset into a valuable customer base, in fact it’s probably not possible. People who queue to purchase a copy of ‘Social Traffic’ through this launch want a copy because of the value they have already enjoyed throughout the conversation, they know who they are and are already sold on that idea. I look forward to my conversation with these people being elevated to a whole new level, a conversation that can only be shared by customers who not only “get it”, but will have read the book, so are ready to “do it”. Those people not ready to take the conversation to another level will do so at their own pace, some may prefer to stay in the main grandstand and follow that conversation forever, others will drop out of the conversation all together and the fact they can do that is the power of conversation marketing.

The most powerful attribute of conversation marketing is that;

· people who participate do so at their comfort,

· anyone can break away to start other conversations, and

· all conversations are interconnected by participants.

As conversation marketers, it is our job to listen and feel what an audience wants to hear, then to publish content that inspires them to engage.

Our entry level conversation will continue as it has done over the past 8 months and we expect our audience to grow with the cross pollination of evangelists who have read the book back into the audience, each one of these people who breaks away to build out their own conversation marketing campaign across social media serve as social proof that what we do as a corporation adds value to those who trust in it. Our main conversation will continue to inspire new thoughts aimed at challenging the mindset of all those who listen.

Building a valuable business is about building one fruitful, trusting and respectful relationship with customers. The net worth of any corporation is the sum total of all its good customers and the cost of securing a new customer is a onetime cost. It never ceases to amaze me how businesses spend so much money on attracting new customers only to neglect them once they buy.

We have limited the distribution of Social Traffic to ensure the appropriate amount of value is enjoyed by those who purchase it. We want them to have time to read it, once they have we will begin a new conversation with them, this conversation will be at an entirely new level because they all share something that our general audience have not gone through. They have also invested more into what we do in order to build our relationship to the next level. We take our commitment to ensuring they are taken to the next step very seriously.

Our customer community will become a tight one, those who buy the book not only “get it” but will start “executing it”, connecting all across another level. We have some amazing campaigns planned that will continue to take the social marketing world by storm. Has anyone seen a strategy like this one before? Everything we do is aimed at pioneering a lead of newer social marketing models for community based business. We make it a win-win for everyone involved. don’t just watch other people get to that level, emulate them by acting quickly.

You can get hold of your preview copy of Social Traffic” here. Bring your circle of trust in business with you so that you’re all on the same page so we move this conversation to the next level, together.

Simon U Ford (SUF.EDBD)

Social Traffic - Event Marketing In A New Media Scape Join my JV partner program

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  • jkoritz
    After teaching our bookclub listeners about social media, I can see where some get that aha moment I remembered when I was introduced to you, Simon. You had so much information that you were giving out and it was all valuable information. so i kept reading and reading and reading and then one day I took action. My aha day, why am I just reading, I need to be doing this to! I was watching the game and now I needed to get in the game and play. This has been great to play and learn with you. Who knew it would be fun to build a business on the internet?
  • This I did not know happened till I applied it, now I only do it this way as I have learnt off the best. My Consultancy is better every day because of this and I am not being a try hard marketer or using useless methods, that is what people do not get.
  • I remember first reading your articles Simon and was totally amazed at how on the mark you were with each follow up blog. They were very engaging and multilayer...never simplistic. They were engaging my brain in wasy that a lot of other stuff was not. The community that gathered round was just as inspiring. Leadership is a big responsibility.
  • jkoritz
    As I have mentioned, going thru this course was an eye opener to another world of marketing. I am listening to you Simon and have learned to "listen" to the conversations that take place on my social media platforms. Those that purchase the book was have a greater in site into what marketing is all about in today's world.
  • In a world of information overload all market players have access to the same information about their competitors. They are aware of each others product innovations price and quality; it is the customers who will make the company’s mistakes as visible as their successes. Learning how to filter that information and then manage the conversations going on about your brand is where the challenge is. It becomes a lot easier if you have already built a community around your brand or products, who you are giving value to and who are giving value to each other. They are there because they want to be. They have made connections and relationships around your brand... The social Traffic community started reading blogs or maybe got the first release of Simons book “Social Traffic,” but have grown to become a close mesh of individuals spread all over the world with a common anchor… their passion for Social Media and their respect for the teaching techniques that Simon has used throughout his “Cracking the Code” training course that has bonded them together with a feeling of achievement and pride.
  • Isnt this the way it was aways done in our grandfathers time. People used to talk to each other. Then we got side tracked into thinking we could do things without relationship.

    What we know now is that be be a success on-line, off-line, in business or socially, we need to be what I call our "Authentic Self". From here we develope what Simon calls his Circle of Trust. From there we add value, communicate, share, educate, empathize, lead or follow. But always in communication, and when I have a product you want or you have one I want, we are happy to do business with one another.
  • This phrase sums up social media better than anything else I have read: "As conversation marketers, it is our job to listen and feel what an audience wants to hear, then to publish content that inspires them to engage."

    That sums it all up. There is really nothing else to add - except maybe to note that this is another reason why Social Traffic is such a great place to learn.
  • I was reading the comment that I wrote 5 months ago. Time flies. But I have to say, that I have learned a lot in those 5 months. The Boomers (a team of six who all did the 10 week social traffic course) are now holding a weekly book club meeting discussing the learnings from the book. I am not telling you this to advertise the book club, but to show you how much value it can add.
    There is no need to advertise the book club any ways. It is growing at a rapid pace, simple because we add value. And here is where we go full circle. This is exactly what Simon has taught us. Add value...Word of mouth will do the rest.
  • bobbicknell
    Key line was "being introduced by someone they like,trust and respect." So true about building relationships and meeting people in communities who are of like mind. Conversation marketing is amazing when done with sincerity of adding value to help others and taking a genuine interest in them.

    Powerful point about how businesses work so hard to acquire new customers and then neglect them. Have seen both sides where you could call a company like Lands End and they know what your last purchase was and build a relationship with their customer versus an airline I know didn't know the difference between a guy who flies once every 5 years and someone who flew their airline over 100k miles a year! Amazing with technology today that all companies have not gotten better at building relationships with their most valuable customers that they worked so hard to get in and buy from them. Thanks Simon for the high quality content!
  • This was a classic. In the first paragraph you mention how that person didn't realize they were part of your social media campaign.

    This is a perfect example of social media done RIGHT. Let's face it, people today don't want to be marketed to. They're tired of ads, commercials, and BS. The funny part about this is most of them use the same techniques to market their business and wonder why they get no results.

    Social Media is the most subtle marketing tool on the planet....WHEN you do it right. You could be marketing all day and as long as you're smart about it people will never know and they will love you for it.
  • "we have those who are happy to stay at home and watch the game on TV, whilst others (those who subscribe) who prefer to come down to the ground and watch. Our conversation to each segment of the audience will remain constant yet different, to ensure those at the ground receive greater value for being there."

    In my opinion this is fast becoming one of the more successful business models online. The premium content model is very much like this, where people can download free software for example (these are the tv watchers), yet many would prefer to pay a little extra in order to receive greater levels of support and feedback when using this product. The key is the value provided to the premium customers, and generating value doesn't always have to be expensive....
  • Building a tight community will equate into building a profitable business. People helping each other who are in the 'circle of trust' speaks volumes. "Building a valuable business is about building one fruitful, trusting and respectful relationship with customers."
  • I am continuing to thoroughly enjoy the conversation.

    Having a sales background, I enjoy the psychology of the sale. It is a beautiful thing. Simon and community have elevated this to the Artform it truly is. When done professionally, the tension the consumer feels is self generated. If the consumer did not care for the product/service offered and it was the very last offering of the century, the consumer would not feel the pain of not possessing it. By sharing the scarcity with the consumer, the consumer feels the loss and confirms to themselves they have a desire or need for the offering.

    For your information, my copy of Social Traffic - Conversation Marketing in a New Media Scape is highlighted, has notes in the margins, and includes two pages of questions and applications to adopt.

    Thank you for the growth.
  • The moment when converstaion turns to business is a moment that happens within a life of its own. There is no way to predict when this moment will happen. As a Social media marketer, we involve ourselves in the conversation. We focus on simply creating and delivering value where ever we are. There wil come a time when our audience recognises our authority and leadership. At this Ah Ha moment we have fulfilled our objective and the conversation turns to business. And again at the point as well - we do not sell, we simply offer the menue from which a customer can purchase..
  • bobbicknell
    Very powerful point in great article that reads "it is our job to listen and feel what an audience wants to hear, then to publish content that inspires them to engage." So many people have tried to take their idea and shove down the consumer through high pressure tactics instead of asking the audience what they want or observing what they are saying they want and then giving it to them.Trust, respect and connect is so critical!

    Did great job of social proof and scarcity in article! Another key point in article is how people who are building a biz work hard to get that first sale and then spend time attracting others and never do a back end sale. They have already build the relationship so it is easier to sell existing customers another product who have seen and experienced value versus someone new.

    For anyone looking to build a business using the internet and building a community Simon's book "Social Traffic" is incredible and the place to start!
  • Bob you pull out a very important point Simon makes about the importance of listening. All too often especially in Facebook I get e-mails to me and 10 or 20 other people with basically one line of text and a link to some MLM website. Obviously, this type of "shove" technique is very ineffective.

    When you look at any of the big direct marketing companies like Rodale publishing or even the magazine industry they are masters of upsells and addons which are the only places where their business profits. The front-end sale they usually lose money on.

    I agree with you about the value of the Social Traffic book because I got a ton of good ideas out of it.
  • The Social Traffic book is a resource I recommend because of the following:

    1. Excellent resources to automate content syndication so the quality networks you've worked so hard to build will see your stuff and it's not going to take you 37 hours per day.

    2. A bird's eye view of how all the different social media sites (the ones which matter anyway) fit together and how you use them to magnify your efforts

    3. Specific ways and the recommended sites to use to implement your social media domination plan so you can become the "master grocery store coupon guru" or whatever your market happens to be.

    Social media is about becoming the leader in your chosen marketplace and this book lays out the blueprint on how to do this.
  • I'm reading your entire book now, Simon. Thank you again for your insights. I love your quote about "Conversations are like a game - with each of us playing his part." This is true more than ever with Social Traffic as you've been laying it out before us.
  • You are building a very interesting community based business model. As little as a few weeks ago I would have dismissed the whole topic as not for me. Now, after spending time in the "social traffic community" I am starting to change. I see (and live) what you are doing to pull people into the model and I like how it is done. It is a true win-win and that I have always believed in. It is amazing how different I now look at the power of the online social communication.
    As far as your book is concerned, I am reading it as we speak and I can only say that it is awesome. It has so much valuable information. For those of you reading this comment, get the book. when you can. You will not regret it.
  • michelep
    The book is a collection item, so well written. Style and content captivate the reader. You are very talented. It's not a surprise you have such a big audience! You earn it.
    Valuable contribution to the field.

    Michele
  • duncan_b
    In my humble opinion, this is a masterful sales item. I don't call it a 'sales letter' because it isn't a one shot effort to expressly push the reader in a straight line toward the finish line, which is to buy or suffer the consequences of loss. Instead, it tells a story to someone with whom the story teller has already established a relationship. The story itself leaves the reader totally in control, without pressure. Why then do I see it as a sales item? To me, what makes it a sales item rather than simply an information item is its subtle use of the scarcity principle - only 1,000 copies will be sold. Fear of loss is a big motivator, and scarcity plays directly to that. But as used here, a totally rational explanation of the reason for the scarcity is given. At its heart, the scarcity is for the benefit of the prospective buyer. The reader already enjoys the conversation, and buyers of the book can look forward to even better conversations highly relevant to the buyer's interests. The explanation is totally credible in its context. That puts it in a different league from the usual 'while quantities last' , or 'before I regain my sanity' sales tripe we're used to, and jaded by.
  • Nicole VJ Allen
    I agree with Debbie that people need to belong, but more importantly, we need to meet people where they are at in order to take them where we want them to be. I think that is an important aspect of conversation marketing: going at THEIR pace.
  • I agree and getting to know our friends "customers" as friends more and more with each conversation and adding in that much more value each time thus improving the relationship and grwoing on to that next level what ever it may be.

    ~Expect Miracles
  • Guest
    "As conversation marketers, it is our job to listen and feel what an audience wants to hear, then to publish content that inspires them to engage."
  • Guest
    That's seems to me like the most important point. It's about synchronizing with the audience, what you call rapport. That's the art I believe, that's where mentors, coachers, trance/nlp healers, are differ one from each other. Listening and acting is reality, thinking what they want, is imagination, or wishful thinking.
  • DebbieZachry
    People have an innate need to belong, to be part of something. To belong to a group, to belong to the conversation. Some watch, some play, some lead. One well taken care, active player is more valuable than thousands of spectators watching from the sidelines. In the end, people will refer and buy from people they know & trust. Thanks Simon.
    ~Debbie Zachry
  • I believe that everyone or for the most part everyone wants to feel connected and be a part of something. They want to be empowered and when they are they will stay.
    warmly.marilyn shannon
    ms.edbd
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