Selling yourself short? The business owners paradox

Pricing your products or services well is important for business sustainability. What happens when you lower your standards or sell yourself short just to get to your markets? Well, you get to your markets alright, but you don’t leave a lasting impact on them.

Take the example of a nightclub owner about to launch his first club in town. Nobody knows about it yet, and so he fears there wont be enough attention. The better the launch, the more successful the club will be in that part of town. To create a good launch, he may have to come up with clever group discount packages, sell drinks at a cheaper rate, he may even resort to giving away free tickets to everyone. All of this for the hope of attracting larger crowds and creating excitement. Hope. This may seem like a perfectly reasonable approach to marketing, and it is. But, if he can create a larger buzz, without having to lose out on potential $$, why shouldn’t he? After all, a high impact launch results in lasting memories and a consistent traffic flow thereafter.

The question is, can his approach ever generate scarcity? Can it ever generate exclusivity? Aren’t both of these important factors in the success of a nightclub? In the fear of having an “empty club” launch - where nobody wants to enter, the owner sells himself short. All he really needed to do was understand what would make his potential customers pay BIG $$$ and cue in line for: It may be an attractive crowd. It may be seeing the excitement and buzz. It may be interesting stories. It may be the thrill of anticipation. It may the chance to meet successful people. It may be a combination of all of these.

One solution for this is to throw parties with modeling agencies during launch to get the attractive crowd at the venue. Next, you could get people to cue up to create an illusion of scarcity. If you can artificially create an environment conducive to what your market perceives as “popular”, you can kick-start your club from nothing to being the hottest in a matter of days.

Translate all of this to the online world and your options increase considerably. Here are a few gorilla marketing steps I’d recommend (I’ll write a more detailed example of this in another post)

1- Target the early adopters.

2- Get them excited about the event.

3- Get them to bring their networks to the event. Frequent customers would stay with you for years.

4- Build a community. Treat them royally. Let them spread good things about you through WOM.

5- Use online social media tools to share this excitement with other untapped potential customers. Let this excitement sell itself.

Simon U Ford (SUF.EDBD)

Today’s tip! To succeed online you must start engaging prospects into a never ending conversation. To do this you need a world class email auto-responder system.

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  • When Simon says to be clever about where to place it... I'm reminded of the story of the local nightclub owner who was spreading his event flyers at the mall. He had a target market in mind. So the marketers only put the flyers on the HIGHER END cars in the lot and skipped the rest. Those who found the flyers looked around and smiled at the way there were targeted. Sent a visual message to others too, huh!
  • Absolutely,...<-;
  • event_management
    What about event organisers that extend an 'early bird' booking discount. NOTHING says 'we haven't sold as many tickets as we wanted to' than an extended booking discount...

    Make sure if you are going to have an early bird booking discount - its not below the level that the event costs to put on... It really should be a fine for those that book late (i.e. book early at cost+profit - book late at cost+profit+fine)

    I always get clients that work out the cost-per-head and then discount from it for the early bird.
  • Yip, there are multiple combo's that will define our price point. I guess it all comes down to the perceived value built into the campaign before the event goes on sale.
  • Spontaneous support of evangelists is the holy grail and is what is needed to sustain online growth. The top two rungs of the Relationship Ladder that we've been writing about this week are Referral and Reputation, which is what I see as the key elements of this strategy Pure noise is never enough. It is about BUZZ.

    I love the club analogy, because it is easy to envision a club with a line out the door that everyone is talking about. I read in Seth Godin's book Meatball Sundae, that you have to give customers "something to talk about".
  • addytseng
    Pricing seems to be the hardest challenge for a new business.
    I have given my services for free because I could not bear to ask, nor did I know how much!
    Yep! Guilty!
    Some businesses (restaurants) have tried the business model of allowing the customers to pay what they felt the services were worth.
    I hear they have gotten more than they would have otherwise charged.
    I'm sure some folks will take advantge too.
  • karenvizer
    Isn't it really about speaking to what people want? Simon you say if you are clever enough about how you place it . . .
    isn't that about telling people the story they want to hear? and then being congruent with that story so that it's not manipulation but rather an evolution that serves all in the best way possible?
    With love and gratitude
    karen
  • It is extremely important to find a happy medium in the marketing tactics you use. You might want to attract more customers by offering something for Free, just use caution when doing this because the real goal is to attract quality people you want to have as long time customers at your club. Most quality people going to a club are looking for something more than Free drinks. They are looking for like-minded quality people to meet and develop relationships with.
  • Determining pricing is always an important and tricky process. However, at the end of the day, there are only two options. The one mentioned above,where you lower your price to get larger groups of people interested. This option can work if you can reach an audience that is big enough. After all, you will need a new client base every time. People that buy based on price, are not likely to be return customers. They will move to your competitor as soon as they offer a cheaper product.
    Your alternative is to make sure that the PERCEIVED value of your offering far exceeds the (price) expectation of the buyer. By over delivering you create a trust that helps make your customer a repeat customer.
  • JoLynn_Braley
    Simon, your post makes me realize how I started from absoluting nothing online, zero connections, to today....if I were to start a new blog or another site today, there would be so much I could do to create a buzz around it.....that's very exciting!
  • spiritniche
    As one who easily sells myself short, I know how this limits engagement with customers and long term prospects. A focus on audience perception is clearly essential to secure their immediate engagement for lasting value. It would seem that entering into the audience mind and targeting its leading members is an effective method for adding value to myself, product and enterprise. Is the core truth here that business is quality relations with customers, building mutual self-respect, and that this positive or negative outcome is greatly magnified in online context? Very helpful perspective. namaste
  • It is common that a new business will give away what ever they can to get recognition in hopes of getting more traffic. Most owners implement these tactics only because they have not done enough research to know the best marketing tactics.
    Here where Katy and I live (Utah, US), every time a club has opened - the have done it right. Just as you mentioned above. I have experienced both scenarios for new clubs opening. It is fascinating to see these actions in play.
  • michelep
    Very good advice. I take notes of the gorilla steps. I think I am in the best group ever...
    Thanks Simon.
  • Guest
    The steps you are describing (1-5) are making sense, but I guess you mean that the club owner should work with a group of very experienced people in it's team which know: who are the early adopters/hard core clubers, where to find them at nights, where to leave brochures, what to tell or promise them in return to bringing their friends and so on.
    What do you mean by gorilla marketing? (Or guerilla?) Thanks.
  • Gorilla marketing is a term I use for low cost marketing where I leverage off some other form of human momentum to get my marketing message in front of an audience who are not expecting to see my message, but who are targeted and will listen if I am clever enough about how I place it.
  • Guest
    In Isreal they have "mastered" these methods. I remember, in Jerusalem they used to send gorillas (nice people actually) to invite people during the middle of the week and when these people got to the the night club they didn't necessarily let them in, holding the "early VIP invitation" in their hands. That was between 2000 to 2002, where for each place 10 where trying to get in.
    A few years later the situation changed, they started to let people get in for free. But again , "free" of tickets, but many people were staying out for hours. Very creative methods "buzz" methods.
    The third creative method, was to let 3000 people in, paying a lot of money, for those special parties/afters (around 4 in a year), where there was a place for around 1000 only.
  • Like finding people having a conversation about what’s happening on the night club scene in a particular area on twitter... and then joining their conversation with a comment about a great club you heard was opening , but the opening night was invite only... so they want to know more?
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